It is the policy of Community Based Care (CBC) to ensure that its services and administrative facilities are tailored to the special needs of and are accessible to its defined service population in full accordance with all applicable legal and regulatory requirements. All CBC clients or potential clients will be afforded equal access to services. Clients with special needs including but not limited to hearing impairments, vision impairments, physical impairments, mental impairments and limited English proficiency will be afforded equal access to all services and programs administered.
Special Needs Definition: A designation used in reference to conditions or characteristics of a person that reflect a need for special care, services, or treatment.
- When the term is used in the context of adoption services, special needs refers to conditions that make a child harder to place for adoption. This includes children who are members of sibling groups, older children, children with disabilities, children of certain racial /ethnic backgrounds, etc.
- When the term is used in the context of foster care it refers to the need for a higher degree of specialized case services and attention due to mental and physical disabilities.
1. In planning the location and use of offices for meetings with persons with special needs, CBC staff will consider the needs related to accessibility, availability and affordability of public transportation; location of community resources and the special needs of service recipients.
2. Clients will be informed of availability to auxiliary aids or interpreters. Hearing impaired clients or those clients with limited proficiency in English have a right to a qualified interpreter at no cost to the client. The use of family or friends is not acceptable except in emergencies, as it could result in breach of confidentiality. The use of minor children for interpreting is prohibited.
3. CBC staff shall document the client’s or companion’s preferred method of communication and any requested auxiliary aids/services provided in the case file. Documentation, with supporting justification, must also be made if any request was not honored. Auxiliary aids or interpreters shall be provided in a timely manner that will not unreasonably delay, impede or deny services to clients. If clients or companions are referred to other agencies, CBC staff must ensure and document in the case file that the receiving agency is notified of the client’s or companion’s preferred method of communication and any auxiliary aids/service needs. CBC staff will also notify their Deaf/Hard-of-Hearing Single Point of Contact of any clients that qualify as deaf/hard-of-hearing for the purposes of monthly compliance reporting.
4. CBC will ensure all meetings, conferences, hearings, training, interviews, eligibility determinations, programs, services, and activities are held in facilities that are accessible. Through client feedback and the quality improvement system, each program will address those structures with specific impact on access. These structures may include but not be limited to constructing ramps, widening doorways, accessible parking, grab bars, etc. SCC will address identified issues and the appropriate quality improvement system for remediation.
5. There is a complaint process providing for resolution of complaints alleging any action prohibited by the ADA. Employees, clients or potential clients of The Safe Children Coalition wishing to file a discrimination complaint should contact their Region/Institution Civil Rights Officer or the Department’s Office of Civil Rights within 180 days of the alleged discriminatory act.
6. Case workers / Supervisors must notify your Deaf/Hard-of-Hearing Single Point of Contact of any persons that qualify as deaf/hard-of-hearing for the purposes of monthly compliance reporting.