The Florida Abuse Hotline (1-800-96-ABUSE) accepts reports (Intakes) of child maltreatment, elderly or disabled adult abuse, special condition referrals (child on child sexual report, parent unavailable, parent needs assistance etc), and foster care referrals. The information is reviewed using the Child Maltreatment Index to determine if an “Intake” should be generated. If yes, then the ‘Intake’ is created in FSFN capturing the information that was obtained by the hotline. If a response is warranted, the Hotline contacts the local investigations unit who creates the ‘Investigation’ in FSFN, commences and completes the investigation. The Child Protective Investigator (CPI) enters findings from the investigation into the FSFN ‘Investigation’. These findings are compiled into an ‘Investigative Summary’ that is used to assist Case Management in determining service needs, strengths and risks/safety issues for the family if a ‘Services Case’ is generated as a result of the investigation.
The key elements found in the Investigative Summary are:
The header provides the dates and times of the call to the hotline and the commencement. The ‘Intake Number’ aka Investigation Number is the year - the number of the report to the hotline – the number of calls for this report (example 2010- 081773-02). Each call after the first call to the hotline is coded as ‘Additional’ (new information) or ‘Supplemental’ (Similar concerns but more information or a new reporter).
Section I: Allegation Narrative
The ‘Allegation Narrative’ provided by the reporter to the hotline is included in this section, as well as any safety concerns for the worker.
Section II: Victims and Section III: Other Participants
These sections provide demographic information (names, addresses, relationships, location of occurrence, hotline operator, investigator assigned, etc) the type of intake, and the roles of each case participant (acronyms below). Each participant can be assigned up to 5 roles:
RN – Report Name
JS – Alleged Juvenile Sex Offender
HM – Household Member
NM – Non-Household Member
AP – Alleged Perpetrator
CH – Child in the Home
PC – Parent Caregiver
SO – Significant Other
V / VC – Victim Child
The Maltreatments are also summarized in Section II. Each child and victim can have multiple alleged maltreatments detailed here. When an investigation is concluded the overall finding for each is also entered into this section. The overall finding can be:
Verified – The alleged abuse or neglect is found to have occurred with a preponderance of credible evidence to support this finding.
Not Substantiated – The alleged abuse or neglect did have some credible evidence of occurrence but there is not enough evidence to verify the report.
No Indicators – No evidence was found to substantiate the allegations.
Section IV: What is the extent of the maltreatment? What surrounding circumstances accompany the alleged maltreatment, precipitating events, history?
This is where the summary of the implications for child safety/risk is detailed. It includes Summary of Allegations, Summary of the Maltreatment and Nature of the Maltreatment, Summary of Priors, Sources/People Interviewed, Findings and Analysis.
Section V: Safety Analysis Summary
Provides the rationale for the overall findings summarized in Section II.
NOTE: It is CRITICAL for case managers to read the entire Investigative Summary as well as the CPI’s notes in FSFN to learn what information was found or not found that led the CPI to the overall findings. This will also allow the case manager to better understand the finding terminology.